Susskind, Alex M

Associate Professor, Academic Area Director

research

research and scholarship focus

  • Organizational communication
  • Impact of Communication Network Relationships on Attitudes and Perceptions of Organizational Members
  • Customer-Server Exchange Focusing on Service Workers' Behavior and Attitudes, and Their Influence on Consumer Behavior and Satisfaction

affiliations

faculty appointment in

member of graduate field

other Cornell affiliations

teaching

teaching focus

  • Restaurant Management | HA305
  • Restaurant Management | HA305
  • Undergraduate Independent Study | HA499
  • Case Studies in Multi-unit Restaurant Management | HA631
  • MMH Master Class | HA795

background

educational background

  • Ph.D., Michigan State University
  • M.B.A., Michigan State University
  • B.S., Purdue University
  • A.O.S., Culinary Institute of America

publications

selected publications (listing in progress)

  • Articles in
  • Communication Research
    • "Downsizing Survivors' Communication Networks and Reactions: An Examination of Information Adequacy and Turnover Intentions."
  • Journal of Hospitality and Tourism Research
  • International Journal of Hospitality Management
  • Journal of Travel Research